5. Violence Prevention: Respond to the Risk: Part 1 - Perform De-escalation Communication

IMPORTANT MESSAGE:
Ensure your education is accurately tracked! Go to MY PROFILE, select VERIFY EMPLOYMENT STATUS and follow the prompts to enter your Employee ID. Afterwards, in MY PROFILE, replace your personal email with your health authority email.

Please use a desktop or laptop computer to access the module.

At the end of this module, you will be able to:

1. Describe why effective communication strategies are important
2. Define de-escalation
3. Describe how to help prevent violence and help de-escalate a person having an emotional crisis with:
   o Non-verbal communication
   o Vocal communication
   o Verbal communication