Violence Prevention: Module 5 - Respond to the Risk Part 1 – Perform De-Escalation Communication

PLEASE READ:
To receive overall curriculum completion, ensure you are enrolled into your required curriculum, not just the individual courses:
https://learninghub.phsa.ca/Courses/36368/switch-bc-provincial-violence-prevention-curriculum-refresh-for-medium-to-high-risk-departments
https://learninghub.phsa.ca/Courses/35365/switch-bc-provincial-violence-prevention-curriculum-refresh-for-low-risk-departments

Direct health authority employees:
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Please use a desktop or laptop computer to access the module.

At the end of this module, you will be able to:

1. Describe why effective communication strategies are important
2. Define de-escalation
3. Describe how to help prevent violence and help de-escalate a person having an emotional crisis with:
   o Non-verbal communication
   o Vocal communication
   o Verbal communication