5. Violence Prevention: Respond to the Risk: Part 1 - Perform De-escalation Communication

Attention: The Violence Prevention courses will be refreshed on February 2, 2026. Please complete your current courses by January 30, 2026, to receive your completion certificate. Learners who do not finish by this date will need to take the updated course after the refresh.

PLEASE READ:
To receive overall curriculum completion, ensure you are enrolled into your required curriculum, not just the individual courses:
https://learninghub.phsa.ca/Courses/7558/provincial-violence-prevention-for-medium-and-high-risk-departments-8-modules
https://learninghub.phsa.ca/Courses/7557/provincial-violence-prevention-for-low-risk-departments-7-modules

Direct health authority employees:
Ensure your education is accurately tracked! Go to MY PROFILE, select VERIFY EMPLOYMENT STATUS and follow the prompts to enter your Employee ID. Afterwards, in MY PROFILE, replace your personal email with your health authority email.

Please use a desktop or laptop computer to access the module.

At the end of this module, you will be able to:

1. Describe why effective communication strategies are important
2. Define de-escalation
3. Describe how to help prevent violence and help de-escalate a person having an emotional crisis with:
   o Non-verbal communication
   o Vocal communication
   o Verbal communication