PHSA - PC - PHS - Supportive Conversations

Engage in meaningful, trauma-informed dialogue with confidence.

This workshop explores the stages of supportive conversations and emphasizes the fundamentals of active listening – the core components, its benefits, common barriers, and how to overcome them.

By the end of the session, participants will be able to:

• Understand what trauma informed supportive conversations are and are not.
• Recognize when and why to initiate a check in based on behavioural changes, requests, or stressors.
• Describe the key stages of a supportive conversation from preparation through follow up.
• Use core active listening skills (clarify, reflect, validate) to build trust and psychological safety.
• Identify common pitfalls to avoid in supportive, non fixing conversations.
• Apply trauma informed principles of choice, collaboration, and transparency to reduce anxiety and strengthen trust.
• Practice supportive conversation skills in real time scenarios to build confidence and readiness.

This session is Module 3 of the Integrating Psychological Health & Safety: Leadership Series, a five-part learning experience designed to build knowledge and practical leadership skills to foster psychologically healthy and safe workplaces.

To receive a curriculum certificate, please enroll in the full series: https://learninghub.phsa.ca/Courses/34578/integrating-psychological-health-safety-leadership-series