Effective Management of Complaints (PCQO)

The Patient Care Quality Office (PCQO) is offering this workshop on Effective Management of Complaints. This is an interactive workshop that will provide strategies and tools to help you manage care quality concerns at both the point of care and through the PCQO process.

Come ready to share your stories about patient/family complaints and take away strategies that you can use immediately!

Please register for this course on Microsoft Teams Webinar by clicking the link below and register with your VCH email. Once you attend the session, you will receive your completion certificate on LearningHub.

Thursday, April 23, 2026 from 1:30pm to 3:30pm

Explore the other courses within the Leadership Development Pathway here.

If you are interested in a future workshop, please leave your name here and we will reach out to you when new sessions are available.