Essential Conversations: Sensitive Questions and Messages in Health Care

Island Health’s Essential Conversations: Sensitive Questions and Messages in Health Care course has broad application. The course supports healthcare clinicians, nurse practitioners, physicians, staff, and volunteers to have challenging conversations with clients, patients, residents, and caregivers about sensitive topics.

By the end of this course you will be able to:

• Recognize the importance of keeping the person at the centre of the therapeutic conversation.
• Understand how trauma and culture impacts conversations that may be sensitive for clients and their caregivers.
• Use empathy and compassion to build therapeutic relationships.
• Build clinical confidence and learn how to repair a ruptured client relationship.