Wellness Wednesday: Effective Communication at Work

In order to communicate effectively, individuals have to master the techniques of effective listening and self-expression. These skills involve verbal and non-verbal behaviours as well as the ability to speak with persuasion and confidence. This seminar will examine both of these essential sides of the communication equation. It will address key communication elements such as active listening and show participants how to present messages in a way that is more compatible with the receiver’s style.

At the end of the session, participant should be able to:

• Understand the three major communication styles.
• Develop techniques to communicate assertively.
• Speak effectively when conversing about conflict.
• Recognize the barriers that can get in the way of listening.

If you are a regional staff member working at a VCH site (PHSA/PHC/FHA), please connect with PeopleWellness@vch.ca to be registered in any Wellness Wednesday course.