Communicating Unexpected Outcomes Part 2

Disclosure of unexpected health care outcomes is not an innate skill for most health care providers. However, research shows that clinicians, patients and families are able to acknowledge, forgive, and move on with less emotional distress when the process of working through adverse outcomes is handled sensitively, ethically and equitably.
The goal of this two-part workshop is to provide an understanding of organizational, ethical, and risk management aspects of disclosure, along with an opportunity to practice the communication skills needed when making a disclosure to patients and families.