BC Virtual Visit User Training

UPDATE: As of May 10th, 2023, all users from the Provincial Health Services Authority (PHSA) and Island Health will need to use their health authority email and password to log into BC Virtual Visit. Please disregard references to resetting passwords in BC Virtual Visit throughout this video series.

Additionally, users from all other Health Authorities will notice a few variations in the BC Virtual Visit login pages shown in the videos.

As a reminder for Island Health users, basic patient demographic data will automatically flow from the Cerner patient profile to BC Virtual Visit when a client has opted-in to receive virtual care and the 'YES' option for consent to use email is selected during registration. Ensure you search the patient profile first to see if it already exists prior to creating a new patient profile in BC Virtual Visit.

Many in-call features have been added since the videos were produced, including the ability to:

  • adjust the volume of participants on the call
  • pin up to 2 participants' videos to the main screen
  • fill participants' videos to full screen
  • place individual participants on hold
  • view the video as a pop-out screen

For additional information regarding any of the updates above, please reach out to your Health Authority contacts below.

This course provides an overview of a provincial virtual care solution, BC Virtual Visit (provided by Teladoc Health). BC Virtual Visit is a secure video solution that enables healthcare providers to connect with clients at a distance using a variety of device types.

This course is made up of two sections:

  • The first one is a 9 short video series that explains how to set up and use BC Virtual Visit; it is applicable to users across all health authorities.
  • The second section is specific to different heath authorities and may contain information that is relevant to your particular clinical areas.

Learning Objectives
• Following the completion of this course, you should understand how to access BC Virtual Visit and how it can be used to provide clinical care virtually.

Note: The recording of videos was done in a BC Virtual Visit Training Environment. You may notice small differences in the production BC Virtual Visit environment such as the BC Virtual Visit logo and small user interface changes.

Please contact your local clinical or virtual health leader to find out how BC Virtual Visit is integrated into your specific clinical workflow.

Healthcare professional and administrative resources supporting or providing virtual care to clients.

1 hr 30 mins

It is recommended you download the BC Virtual Visit app, however you may also access it through one of the supported browsers - Chrome, Firefox, or Edge.

Course updated: 16 July 2021

Please email OVHeducation@phsa.ca if you encounter any problems while taking this course, or wish to provide feedback on the course content or experience. We are interested in hearing your ideas for how this course may be improved for you and your colleagues. Thank you!

Contact Info

Island Health: virtualcare@islandhealth.ca
Northern Health: telehealth@northernhealth.ca
Providence Health: virtualvisits@providencehealth.bc.ca
Vancouver Coastal: virtualhealth@vch.ca
Fraser Health: N/A


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